How We Help With Insurance Claims
We're roofing experts who understand insurance processes. Here's exactly what we do for you:
Professional Documentation
High-resolution photos of all damage from multiple angles. Detailed measurements, material identification, and damage assessment reports.
Comprehensive Written Reports
Insurance-formatted documentation with repair scope, cost estimates, and material specifications that adjusters require.
What We Don't (and Can't) Do
Honest contractors tell you what they can't control. Here's what's outside our power:
We Don't Guarantee Coverage
Your insurance company makes the final decision on what's covered based on your policy. We advocate strongly but can't override their decision.
We're Not Your Insurance Company
We're your roofing contractor, not your insurer. We document damage and help with claims—but the insurance company controls coverage and payouts.
We Don't Provide Legal Advice
If your claim is denied and you need legal representation, we'll recommend qualified attorneys. We focus on roofing expertise and claim documentation.
Why We're Clear About This
Proway Exteriors is a construction company — not an insurance company or public adjusting firm. While we provide thorough documentation of storm damage and work directly with your insurance company's process, we do not negotiate claims, guarantee approvals, or inflate damage reports. Your insurance company makes the final determination based on your policy. Our role is to deliver expert craftsmanship and honest, professional documentation so your claim gets the fair consideration it deserves.
Common Homeowner Mistakes
Waiting Too Long
The Problem: Delayed claims are harder to prove. Damage compounds over time, making it difficult to separate storm damage from neglect.
The Solution: Schedule inspection within days of any storm event.
Not Documenting Everything
The Problem: Homeowners often miss hidden damage in attics, valleys, and flashing. Incomplete documentation leads to underpaid claims.
The Solution: Get professional inspection covering all roof components.
Accepting First Offer
The Problem: Initial insurance estimates often lowball repairs or miss damage. Many homeowners don't know they can negotiate.
The Solution: Get a second opinion and professional documentation before settling.
Starting Repairs Before Approval
The Problem: Doing work before insurance approval can void coverage. Always wait for claim approval in writing.
The Solution: Emergency tarping is OK—but wait for approval before permanent repairs.
What to Do After a Storm
Follow this checklist to protect your property and maximize your insurance claim
Stay safe—don't climb on your roof
Inspect from ground level only
Document visible damage with photos
Take pictures of missing shingles, debris, leaks
Call Proway for free professional inspection
(817) 618-2207 or (713) 843-7730
Review our damage report
We'll show you exactly what we found
Contact your insurance company
File claim armed with our documentation
Approve repairs once claim is settled
Work begins only after insurance approval
Learn About Your Specific Damage Type
Insurance Claim Questions
Request Claim Assistance
Request Your Free Inspection
No obligation. No pressure. Just honest answers.