Privacy Policy TCPA | Proway Exteriors

1. Company Information

This Privacy Policy applies to Proway Construction Group LLC d/b/a Proway Exteriors ("Company," "we," "us," or "our"). We are a licensed roofing contractor operating in Texas. Our website is located at prowayexteriors.com and you may contact us at (817) 618-2207.

2. Information We Collect

When you submit a contact form, request a roof inspection, or otherwise interact with our website or staff, we may collect the following personal information:

Full name
Phone number (including mobile number)
Property address and service location
Email address (if provided)
Details about your roofing needs or damage claim

We may also automatically collect non-personal information such as browser type, IP address, and pages visited for analytics purposes.

3. How We Use Your Information

We use the information you provide solely for the following purposes:

To contact you and schedule free roof inspections or estimates
To send appointment confirmations, reminders, and follow-ups via SMS text message and/or phone call
To respond to your inquiries about our roofing services
To process insurance claim assistance requests
To improve our website and customer communications

4. SMS / Text Message Communications (TCPA Disclosure)

By submitting a contact form or providing your phone number to Proway Exteriors, you expressly consent to receive automated and/or pre-recorded text messages (SMS) and telephone calls from Proway Construction Group LLC d/b/a Proway Exteriors at the mobile number you provided, for the purpose of scheduling roof inspections, confirming appointments, and providing follow-up service communications.

This consent is not required as a condition of purchasing any goods or services. Message frequency may vary — typically up to 5 messages per customer interaction. Standard message and data rates may apply depending on your carrier and plan.

To opt out: Reply STOP to any text message from us at any time. You will receive a one-time confirmation and no further messages will be sent.

For help: Reply HELP to any message or call us at (817) 618-2207.

Our SMS messaging program complies with the Telephone Consumer Protection Act (TCPA) and applicable 10DLC (10-Digit Long Code) regulations. We are registered with The Campaign Registry (TCR) as required for A2P (Application-to-Person) messaging.

5. Data Sharing and Third Parties

We do not sell, rent, trade, or share your personal information with third parties for marketing or commercial purposes. Your data is used exclusively by Proway Construction Group LLC d/b/a Proway Exteriors to serve you directly. We may share your information only as required by law, to protect our legal rights, or with service providers who assist us in operating our business (e.g., CRM software) under strict confidentiality agreements.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Customer contact records are typically retained for up to 3 years after your last interaction with us. You may request deletion of your data at any time by contacting us using the information below.

7. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of SMS communications at any time by replying STOP
Opt out of phone calls by requesting removal from our contact list

8. Security

We implement commercially reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

(817) 618-2207

1000 Ball Park Way, Suite #310, Arlington, TX 76011

prowayexteriors.com